Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt to discuss your options. Returns that do not meet these criteria may not be accepted.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 5-7 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Keep in mind that the new order will be subject to our standard shipping times.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons. This includes opened skincare products and any items that have been used. Please check the product description before purchasing to ensure you are aware of any non-returnable items. If you have questions about a specific product, feel free to reach out to us before making a purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with radiantsessence.com is satisfactory. Thank you for your understanding and cooperation.